Delivery information
Jewellery packaging
Beautifully packaged and wrapped in a Sian Bostwick Jewellery box to keep your jewellery safe and treasured, accompanied by a personal note.
This is all safely placed in a protective padded envelope for shipping.
Extra special gift wrap & ribbon can be included if specified.
Delivery times
Please allow 5 days for you jewellery to arrive in the UK.
International orders and USA please allow up 3 weeks.
Pieces made to order i.e rings made to size will take 5 – 10 days to longer arrive.
Bespoke pieces typically take 4-6 weeks after payment for delivery.
Delivery information
UK orders sent via royal mail 1st class signed for at £4
Shipping tracking code can be provided upon request.
All deliveries require a signature, so please make sure someone is at the address to sign for the package.
International & USA orders sent via Airsure at £14
This is priority handling in the UK and abroad. You will be supplied with a barcode then delivery can be tracked on line. Up to £500 compensation.
Additional Delivery Information
The
customer is responsible for paying any duty or taxes incurred in the
country of destination. Your local customs office can help you with
this.
Goods will only be dispatched once payment has been
received in full and approved.
Late & lost orders
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.
International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
Sian Bostwick Jewellery cannot be held responsible for goods that are lost or delayed in transit.
Refund polices
please see terms & conditions for full refund & return policies